At Bright Instruments, customer feedback is taken very seriously.
See below some testimonials from our valued customers. If you have enjoyed any particular aspect of your service, or have a suggestion that may help us improve, please do visit our contact page to get in touch with us.
With so many years of experience, Bright instruments offers one of the best after sales service I have encountered. They are effective at solving any problem you may have and are very knowledgeable in their field. They are always willing to go the extra mile and offer parts and services on even their oldest machine, which happens often as once their units make it to the field, they stay there for years. World class service with a smile.
Mr J Lindgren
Sales/Technician, Healthcare Technologies CC
I have used Bright Instruments cryostats for more than 15 years and compared to other brands the Bright Instruments cryostats are the best in both performance and maintenance. Even after 15 years the parts are still available from their workshop and if they can’t find a part they’ll make one for you, bespoke service! These machines have the ability to stand the test of time. I’ve cut various tissue on them and always find beautiful section. Also the blade regrinding and resharpening service is really good, I’ve never had a problem with it. Although the system has more levers for set up compared to other models in the market the extra levers/setting provide better flexibility in orientation of tissue and the biggest plus is it maintains Temperature. I will strongly recommend Bright Instruments to anyone.
Bdrc Lab Manager At Ucl
I have been using Bright cryostats for the past 20 years for Mohs surgery on the south coast. They are extremely reliable and excellent for this intense, highly precise type of work. Everyone I have introduced them to in the course of training has been extremely impressed with consistency, ease of use and an anti-roll plate that actually works! The servicing is first class and usually if there are any problems they are dealt with in a friendly, helpful manner.
Buyer At Portsmouth Hospitals Trust
It is my personal view that performance of modern instrumentation from most suppliers these days is generally very good, BUT your company is different in that the service response, when needed, has always been first class and this sets you apart. It has always been my view that you judge a company on how they respond to the service call not just the sales call. I look forward to adding to the 20+ years of business with Bright Instruments
Advanced Scientist Histapathology At Harrogate District Hospital
Bright Instruments have been a very positive company to work with over many years. We have a very old cryostat which is the favourite in the department and is still going strong! The cryostat knives I sent to be sharpened recently were done to a good standard and packaged well for return. Communication is always great, keeping us informed via email and telephone if necessary. They deliver the expected result so are a valuable company for us at the University of Bristol to have links with.
University Of Bristol
Our research group purchased a Bright cryostat over 10 years ago. The cryostat continues to enable our research team to produce high quality frozen sections in a reliable manner Servicing and replacement is performed very efficiently by their skilled and extremely helpful engineer, Martin.
My job is to look after the equipment used within the department of Biomedical Science at the University of Sheffield. I have never actually used a cryostat so cannot comment from a user’s perspective although I understand from my colleagues that Bright Instruments are well respected in this regard. I have however organised the maintenance of our cryostats since 2006 when I first set up service contracts with Bright Instruments. Since that time I have found Bright’s aftersales service to be 1st class, their engineer always prepared to go ‘the extra mile’. I have also Found the machines to be very reliable being able to count the total number of breakdowns/call-outs on one hand in well over 40 machine years.
Mr R Chandler
Electronics Workshop Manager, University of Sheffield