Bright Instruments offer high quality, fast, reliable cryostat and microtome service and repairs, by factory trained service engineers with many years' professional experience. It is recommended that all instruments are serviced annually, this will help to keep the instrument in good condition, reduce the risk of breakdowns, and prolong its life span.
At Bright Instruments we can offer our customers an annual service contract agreement tailor made to suit your needs and budget. Contract customers receive priority treatment, annual service due reminders, and discounts for multiple year contracts.
We are very proud to be able to now offer a full 3 year parts warranty with all our new machines. This replaces the previous 1 year cover.
To further support our improved warranty offering, we have listened to customer feedback regarding confusion of the previous service packages and are now offering one simple annual package which can run alongside the warranty and also as a standalone product thereafter.
Annual Service Contract Includes:
- One annual end of contract service visit
- One call out visit
- Reduced labour charges (£72.00p/h instead of £90.00p/h)
Where our service package is ordered at the same time as a new machine we can offer a 3 or 5 year discounted contract agreement. After this period the contract will revert to a rolling annual cover.
**Bright Instruments will always be happy to support your machines. However, only machines up to 10 years of age can be covered by a service contract. Machines older than this will be seen on a non-contract basis only**
For further information and pricing please contact us:
Tel: 0808 168 9697
Note: To ensure your machine continues to be reliable and maintains its quality cut we recommend it is re-calibrated by one of our engineers annually as part of an annual service visit